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• Proactively contacted applicants via phone and ​email to request any missing documents necessary ​for completing their applications. Ensured clear, ​professional communication to facilitate prompt ​and accurate submissions.
• Responded swiftly and effectively to applicant ​inquiries and concerns received through email, ​providing exceptional customer service and ​addressing issues with precision and care.
• Rigorously examined submitted documents for ​completeness and accuracy, ensuring that all ​required information was provided and correctly ​filled out. Applied meticulous attention to detail to ​maintain high standards of quality.
• Conducted thorough audits of documents and ​information to ensure adherence to internal ​policies and standards. Identified and addressed ​discrepancies, rectifying issues to ensure the ​integrity of the application process.
• Investigated and resolved any discrepancies or ​issues within the application process, ​implementing corrective actions as needed to ​enhance accuracy and compliance.
  

• Delivered prompt and effective responses to customer ​inquiries and requests received via email, ensuring a ​high level of customer satisfaction and timely ​resolution of issues.
  
• Order Management and Adjustments in Shopify, ​including modifications to quantity, delivery dates, and ​processing refunds. Ensured all requests were handled ​accurately and swiftly to meet customer expectations.
  
• Provided outstanding customer service by addressing ​a wide range of questions related to products, services, ​and order status. Resolved customer concerns with a ​proactive approach, enhancing overall customer ​experience.
  
• Oversaw and managed the company’s social media ​accounts, developing and implementing strategies to ​engage with the audience effectively. Maintained a ​consistent brand voice and managed content across ​various platforms.
  
• Engaged with audiences by responding to comments ​and direct messages in a timely and professional ​manner. Fostered a positive online presence and ​strengthened customer relationships through active ​interaction.
  

• Initiated strategic cold calls and crafted targeted ​email campaigns to potential leads, introducing ​company services and creating opportunities for ​engagement. Leveraged persuasive ​communication skills to generate interest and ​foster new business relationships.
  
• Conducted warm calls to engage with leads ​who had expressed initial interest in the services. ​Built strong rapport with potential clients, ​provided comprehensive information, and ​addressed any preliminary questions to nurture ​and advance the sales process.
  
• Scheduled appointments with interested ​customers, ensuring a seamless transition from ​inquiry to service provision. Coordinated ​effectively to align customer needs with service ​offerings.
  
• Ensured that all necessary details were ​communicated clearly and effectively, ​maintaining transparency and professionalism ​throughout the client engagement process.
  

Lendistry

Crafty Ramen

Alert Group Inc

• Conducted thorough research to gather accurate ​contact information of companies and prospective ​clients. Utilized various online resources and ​databases to compile comprehensive and up-to-​date contact lists, ensuring the reliability and ​effectiveness of outreach efforts.
  
• Sent out professional and well-crafted emails to ​prospective clients, introducing them to the ​company’s products or services.
  
• Performed meticulous data entry tasks to maintain ​accurate and organized records of client information, ​communications, and campaign results. Ensured data ​integrity and facilitated easy access to information for ​reporting and analysis.
  

Free Tension ​Marketing

• Provided expert technical assistance to resolve issues related to store coupon printers, ​ensuring their proper functionality and minimizing downtime.
  
• Assessed situations remotely to determine whether the problem could be resolved ​without dispatching a technician, thereby optimizing resource allocation and reducing ​service costs.
  
• Assisted customers with technical problems related to computer peripherals and ​routers through both calls and emails. Offered effective solutions and troubleshooting ​steps, enhancing customer satisfaction and ensuring the seamless operation of their ​devices.
  
• Facilitated the process for requesting refunds and replacements for faulty devices. ​Provided comprehensive shipping information and guidelines for devices being sent ​for repair or replacement, ensuring customers had a clear understanding of the ​process.
  
• Diligently followed up on issues with technical departments to ensure timely and ​effective resolution. Maintained open communication with customers throughout the ​process, providing updates and reassurance to enhance their experience.
  
• Delivered expert guidance and support to customers, enabling them to quickly resolve ​their technical issues. Leveraged extensive technical knowledge to offer clear and ​concise solutions, contributing to an improved overall customer experience.
  

Concentrix Corp

WHAT I CAN DO FOR YOU

TOOLS USED

Virtual Solutions,

Real Results.

We aim to help you maximize ​your time, and focus on your ​growth while minimizing stress.

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